Refund policy

If you are unhappy with your order, you are responsible for contacting us at info@jealousgallery.com to let us know within 7 days of receiving your purchase and once we have acknowledged your message, returning it to us on a tracked service, as we cannot take responsibility for items damaged or lost in transit. International customers are also required to pay for postage including any duties/taxes incurred to return items back to us.

Once your order has been returned, we will contact you to provide a refund (minus original shipping fee and any import duties) or an exchange.

In the unfortunate event that your order arrives damaged or faulty, we ask that you keep any items and packaging and contact us immediately at info@jealousgallery.com. We can then organise a replacement, refund, or exchange. If this is the case, we ask that you contact us within 2 weeks of delivery date - after this time length we will not be able to take liability for damage.

We ask that you please keep hold of original order and packaging, and don’t arrange a return, until we are in contact with you.

In some cases, the print you purchased may no longer be available as once an edition is sold out it cannot be reproduced. If this is the case, you will be refunded.

Please note, the colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Bespoke framing is non-refundable and cannot be returned unless defective or damaged in transit. 

In the event your framed order arrives damaged or is faulty, you must email us within 7 days of receipt and provide photo evidence of any damages.

If you have any questions about framing, including delivery options, please contact us before placing your order at info@jealousgallery.com and we’ll be happy to help.