Delivery

If you have any queries regarding shipping, delivery dates, or general enquiries, please get in touch with us at info@jealousgallery.com.

UK DELIVERY

Free standard delivery on most orders over £50.

Orders £50 and under will be charged £7.50 for standard delivery.

If a parcel is returned to us by the shipping company after delivery is attempted for a second time, we will require a £15.00 fee to be paid before items are re-sent.

Once your payment has been processed, we aim to have your order dispatched within 7 days.

Orders with framing included will take longer; please allow an additional 3-4 weeks for framing prior to dispatch.

UK orders will be sent with UPS/Royal Mail with the relevant level of insurance.

Where items are unique or made to order, there may be longer lead time on your purchase and we will contact you if this is the case.

Framing orders will be sent at extra cost due to size, fragility, and weight. Please contact us for individual delivery quotes for any orders with framing.

 

INTERNATIONAL DELIVERY

Please refer to the shipping table below for international delivery charges.

Orders going outside of the UK will be sent with Fedex with the relevant level of insurance.

If a parcel is returned to us by the shipping company after delivery is attempted for a second time, we will require repayment of the shipping cost before items are re-sent.

Once your payment has been processed, we aim to have your order dispatched within 7 days.

Orders with framing included will take longer; please allow an additional 3-4 weeks for framing prior to dispatch.

Please bear in mind that international shipping may take considerably longer than domestic shipping, depending on destination country and customs.

Shipment to non-UK countries may be subject to import duties and taxes, and these additional charges must be paid by the customer. Jealous has no control over these charges and bears no responsibility for these.

Where items are unique or made to order, there may be longer lead time on your purchase and we will contact you if this is the case.

Framing orders will be sent at extra cost due to size, fragility, and weight. Please contact us for individual delivery quotes for any orders with framing.

 

EU / US

Tube

£35

EU / US

FlatPack

£50

China

Tube

£65

China

FlatPack

£80

Australia / New Zealand / Hong Kong

Tube

£75

Australia / New Zealand / Hong Kong

FlatPack

£90

Singapore

Tube

£90

Singapore

FlatPack

£120

Rest of World

Tube

£45

Rest of World

FlatPack

£60

 

COLLECTIONS

All orders can be collected from either of our galleries free of charge.

Once your payment has been processed, we aim to have your order ready to collect within 7 days. We will contact you as soon as your order is ready to collect from your selected gallery.

Orders with framing included will take longer; please allow an additional 3-4 weeks for framing prior to collection.

Where items are unique or made to order, there may be longer lead time on your purchase and we will contact you if this is the case.

For collections at our Shoreditch gallery:

Phone: 020 7739 4107

53 Curtain Road, Shoreditch, London EC2A 3PT

Opening hours: Monday to Saturday 11am-7pm, Sunday 12pm-6pm, Closed on Bank Holidays

For collections at our Crouch End gallery:

Phone: 020 8347 7688

27 Park Road, Crouch End, London N8 8TE

Opening hours: Monday to Saturday 10am-6pm, Sunday 11am-5pm, Closed on Bank Holidays

 

RETURNS

If you are unhappy with your order, you are responsible for returning it on a tracked service and contacting us at info@jealousgallery.com in advance to let us know within 7 days of receiving your purchase.

Once your order has been returned, we will contact you to provide a refund (minus original shipping fee) or an exchange.

In the unfortunate event that your order arrives damaged or faulty, we ask that you keep any items and packaging and contact us immediately at info@jealousgallery.com. We can then organise a replacement, refund, or exchange. If this is the case we ask that you contact us within 2 weeks of delivery date - after this time length we will not be able to take liability for damage 

We ask that you please keep hold of original order and packaging, and don’t arrange a return, until we are in contact with you.

In some cases, the print you purchased may no longer be available as once an edition is sold out it cannot be reproduced. If this is the case, you will be refunded.

 

LOST ITEMS

In the unlikely event that your order goes missing in the post, we will contact you and the relevant shipment company to try to resolve the issue.

We are not responsible for orders going missing once they are with shipment companies but will of course provide refunds, replacements, or exchanges to customers where necessary.

If we notice that there are issues with your shipment address we will contact you prior to dispatch,  however we cannot always spot mistakes and cannot be responsible for errors in contact details provided by customers, and subsequent lost orders therefore.

If you need to make any changes to your details after you have made a purchase, please contact us at info@jealousgallery.com.